How to Order We can ship items from Japan to all over the world, and we had shipped to many countries: North America, Europe, Asia, Oceania.... We accept only PAYPAL payments. If you do not have a PAYPAL account yet, you can create one from the PayPal login page, before concluding your order.

1 Please email us and let us know which items you would like to buy. E-mail to us the following matters. *The name of goods and quantity. *Your Country. kanzashi@hotmail.com

2 We will email you back with a quote. Total cost of your order including shipping/handling charges for international orders. When an item is out of stock, we will email you with the expected shipping date.

3 If the quote is satisfactory and accept the total cost, please email to us. Your e-mail should contain; Your full name Your full address (include zip code and the name of the country) Your telephone number Your PayPal email address. When we receive payment from you, we will send the goods to you by EMS International postal service.

Payment must be received prior to shipment. * PAYPAL (Credit card payments are accepted only through PayPal ) Paypal is the fast, safe and secure way to pay for your goods. Paypal is simple to use. If you have a credit or debit card and an e-mail address, you can pay with Paypal. Paypal accepts Visa, Master Card, Discover and American Express credit cards. If you are not a member of PayPal, please register by clicking the link.

FAQ Q: What form of payment do you accept? We can only accept credit card payments via PayPal. If you are not a member of PayPal, please register by clicking the link. Paypal DO NOT send your credit card details via post or email, as we cannot accept such payments. Q: Do you ship your product to my country? Yes, we ever ship to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, HongKong, Ireland, Italy, Jamaica, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Spain, Sweden, Switzerland, Taiwan, Turkey, UAE, United Kingdom, United States of America. Q: How long does it take to receive an order? In-stock items are shipped within two days. Out-of-stock items usually take about 1-2 weeks Note : Payment must be received prior to shipment. Q: Can I order by phone? We do not take phone orders. Q: How much are shipping charges? Shipping charges are based on weight and distance. We will gladly give you a shipping quote. eg: k-56 qty 1 --North America, Oseania--1,500 yen Europe--1,800 yen Asia--1,100 yen South America--2,100 yen Q: Can I get a printed catalog? We do not print a consumer catalog; however our current products can be seen on line. The website is constantly changing: check back frequently for the latest updates. Q: Do you have wholesale prices? Yes, we offer wholesale, bulk order prices. Please take a look at our Wholesale page for pricing information. Q: Do you sell Kanzashi parts? Sorry, We do not sell or make parts for Kanzashi. Q: Do you have a shop I can visit? Unfortunately no we don't have a shop . We work solely over the internet and through mailorder. We would like to get a shop one day. NOTE Please be aware of possible international duty costs. We MAYA is not responsible for any duty charges. Please check with your country's customs agency.

We deliver the goods door to door by EMS.(INTERNATIONAL EXPRESS MAIL SERVICE) EMS is the safety, reasonable way of shipment.You can track by tracking number at the website of post office. Shipping Fee varies according to the country and the weight. Express Mail Service Rate (excerpt from Japan's Post Office) click here EMS Trace click here For payment inside Japan, it is cash on delivery.

All KANZASHI's are packaged in our simple gift boxes.
click here

If you are not completely satisfied with your purchase, you may exchange it or return it for a full refund within one week after recipt of the goods. But please do inform us first by e-mail,before returning the goods.(We are sorry but we cannot refund shipping charges.) We simply ask that you return the item in the same condition in which it was received. After recipt of the returned goods,we will,before sending you the refunds, deduct the shipping and costs for returning you the money. If the goods are over one week in your posession, or you have already used them,you can neither change them with other goods nor return them. We keep your personal information strictly confidential. We will not sell, trade, or rent your personal information to any third parties. All information and correspondence is handled with discretion and care.